Shipping policy
How much do you charge for shipping?
We offer free standard shipping for U.S. orders $60+ (after discounts, before taxes). Otherwise, standard U.S. shipping is $8.50.
When will I get my order?
To avoid overstock and reduce waste, our items are made-to-order. We will make and ship your order within 2 weeks of receiving your order.
U.S. Shipping Options:
Standard: Free on U.S. orders $60+ or $8.50 flat rate. Please allow 4-7 days for your order to be delivered.
Express: 2-4 business days via FedEx - $15
2-Day: 2 Business Days via UPS - $25
Overnight: Next Business Day via UPS - $30
Please note that orders shipping to PO Boxes cannot be shipped via FedEx or UPS.
For Alaska, Hawaii, and U.S. territories, standard shipping may take 5-10 business days and express options are, unfortunately, not available.
International Shipping Options:
Currently, we do not offer international shipping.
What if I sent my package to the wrong address?
We are unable to offer refunds or replacements for packages delivered to the address reflected in the shipping confirmation.
Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate. We are not responsible for addresses that were autofilled by Shop Pay, browsers, or mobile payment services such as ApplePay or Paypal.
If you realize the shipping address is incorrect, please contact us as soon as possible. We’re able to update addresses for orders that haven’t yet been processed. However, once an order is processed, we can no longer make changes to the shipping address.
Please note that we’re unable to contact the carrier or provide delivery instructions on your behalf.
If an order is returned to us due to an incorrect or insufficient address, we’ll refund the items returned to us. You’ll then have the option to place a new order. Please be aware that shipping costs are non-refundable.
Additionally, we’re not responsible for issues with mail forwarding that may cause your package to be returned to sender.
What if I need to change or cancel my order?
To make a change to your order, please email us as soon as possible to cancel the order and place a new one if the order hasn't yet been processed. You can email us at blueravenministry@gmail.com.
Where do you ship from?
We ship from our warehouse located in New York.
Where can I track my order?
Once your order ships, you'll receive an email with a tracking link to track your order.
Why haven't I received an email regarding my order?
It's usually for one of these reasons:
1. You may have an outdated email address on file.
2. You may have opted out of all emails from Blue Raven Ministry.
3. You may have a spam blocker filtering email from us.
Check the email address you provided and turn off any spam blockers that might be keeping our emails in your junk folder.